General information

As soon as an order is registered with us, you will receive an email with an order receive, this invoice by mail is valid as your receipt.
In case of any discrepancies with our stock or price errors and we cannot expect to deliver your order, you will be contacted by phone or mail. We reserve the right to cancel your order / orders in case the inventory or price was incorrect at the time of order.

Payments

We accept the following payment methods:

Visa
Mastercard
American Express

Normally the amount would only be deducted from your account when the item departs from our warehouse. But during our pre-order period 08/06/20 – 08/07/20 the amount will be deducted before you receive your order. You can expect your order arrive during July.

Return policy

If you want to change a product into another size, color etc, please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 14 days after you have received your package, as long as the item has not been used. All original packaging, price labels etc. shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us.

Please note that in case of exchange or return of goods the shipping cost are held by the customer.

If you have complaints about a product please contact us within the first two months on info@tunowear.com.